How do I cancel or change my order?
You can request a cancellation by selecting the order you would like to cancel on your Order History page and then clicking on “Cancel Order”, found near the top of the page. This option is only available for orders that have not shipped yet.
Another option is to contact our Customer Service team toll-free or calls immediately if you need to change or cancel an order. If it is after business hours, please contact us through e-mail, and use the option above.
Important: Orders that have entered the shipping process can’t be modified. If your order is being prepared for shipment, it cannot be changed by you or by our customer service team. At that point, you have the option of refusing the package or returning it to us.
What is the status of my order?
You can view the status of your order by logging into your account and clicking on Your Orders.
I just received my tracking number, but the carrier’s website said the tracking number was not found. What happened?
Once we have processed your shipping label, and until the package has been scanned by the shipping carrier, there may be a delay before you start seeing tracking details. This may take up to 24 hours to update on the carrier’s website.