Returns and Refunds
How do I return something I purchased?
Most new, unopened items shipped and sold by Sportsman’s Outdoor Superstore may be returned within 30 days of delivery for a full refund of the product. Items must be returned in new condition and in the original product packaging.
Contact us toll-free or send us an email.
We will provide you with a pre-paid FedEx label to return the package to us.
Please do not place shipping labels on the item’s original packaging. When sending the item back, place the original package into a shipping carton.
Products must be in new condition, in the original box and/or packaging, and must include all blank warranty cards, manuals, and accessories.
Return shipping costs may be deducted from your refund depending on the reason for return.
More about our Return Policy.
Can I return a firearm?
You can return any firearm to us provided that you haven’t picked it up from your dealer.
While the firearm is still in the possession of your dealer, please inspect the firearm thoroughly to ensure that there are no visible defects. If you notice anything out of the ordinary, please contact us before picking up the firearm from your dealer. We can arrange to have it returned to us, and upon delivery and careful inspection of the firearm, we will provide you with your choice of either a replacement, if available, or a refund of the firearm.
Return shipping costs and/or restocking fees up to $50 per firearm may be deducted from your refund depending on the reason for return. Firearms returned due to a background check denial will incur additional return fees up to $50 per firearm.
You can reach us toll-free from Monday-Friday between 9am and 5pm Eastern time. We will be happy to work through any issues you may have.
How long does it take for me to get a refund?
Refunds will be issued in the same payment form as tendered at the time of purchase. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive your refund more quickly.
This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes for us to process your return once it has been delivered back to us (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).
I am returning an item purchased with a Gift Card or Gift Certificate. How will I be reimbursed?
Orders placed using Gift Cards/Gift Certificates as payment will be refunded in the form of a Gift Certificate. The Gift Certificate number will be emailed to your e-mail address on file.
Do you price match if an item goes on sale after my purchase?
Yes! If we lower the price on an item you ordered from Sportsman’s Outdoor Superstore within 5 days of your original purchase, you may contact us anytime within that 5 day time frame, and we’ll be happy to issue the difference in the form of a store credit.*
*Items listed on our sale page(s), and items that are listed or were purchased as a Marketplace Deal are exempt from any price matching for previous purchases. Prices during our Black Friday and Cyber Monday sale are also exempt from price matching. Prices are subject to market conditions.
Do you allow Cashier’s Checks or Money Orders?
No. At this time Sportsman’s Outdoor Superstore does not accept Cashier’s Checks or Money Orders.
Why use PayPal?
We do accept PayPal as a method of payment, but due to PayPal’s policy restricting firearm-related transactions we might prefer using another method of payment.
Do you charge sales tax on items?
Items sold on Sportsman’s Outdoor Superstore and shipped to locations in the US, including territories, may be subject to tax. For states that impose an online sales tax, Sportsman’s Outdoor Superstore is required by law to collect sales tax equal to the combined state and local rates of the address where your order is delivered to.
If you are a business that purchases items for resale, you may be exempt from paying sales tax on those items. If you believe your purchase should be exempt from sales tax, please contact us.
Do you charge a fee for using credit cards?
No. Sportsman’s Outdoor Superstore does not charge a credit card fee.
What forms of payment do you accept?
Sportsman’s Outdoor Superstore currently accepts Visa, MasterCard, Discover, and American Express for all orders.
Do you offer any layaway options for firearms?
No. At this time, Sportsman’s Outdoor Superstore does not offer a layaway option for payment on any item.
Product and Ordering Questions
How do I know if a product is in stock?
The inventory and availability of products on SportsmansOutdoorSuperstore.com is real-time and reflects what is in stock at the moment. Once a product is out of stock, the “Add to Cart” option will no longer be available.
The item I want is out of stock. What do I do now?
We are very sorry that the item you need is out of stock. On the item page, next to the product photo, there is a link that says “Notify Me When Available”. If you click on that link, you will see a popup that will let you add your email address to our notification list. When that item becomes available you will receive an automated email letting you know that your item is available for purchase.
Signing up for the notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a ‘first come, first served’ basis, so please make sure that you place your order quickly.
I tried to checkout and the item in my cart was no longer available. What happened?
We are sorry that you were not able to complete your order. The inventory and availability of products on SportsmansOutdoorSuperstore.com is real-time and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee that item for you, until you have completed the checkout process. Until checkout is complete, another customer may purchase the item even if it is in your cart.